Aftersales
The latest news and features offering advice, insight and guidance into your aftersales operation.
Free coffee, croissants and car health checks work for AM Awards winner Porsche Portsmouth
Passion for Porsche is helping Inchcape's Porsche Centre Portsmouth optimise the efficiency of its service workshops and identify opportunities for owners to keep their Porsche in great shape.
The Running A Modern Dealership report is here from AM
AM's latest industry special digital report, Running A Modern Dealership, has now been published. Industry experts, prominent suppliers and franchised dealers have shared their insights into the major aspects required in running a modern dealership, including used car retailing, EV sales, finance and insurance, omnichannel customer experience and aftersales efficiency.
Aftersales retention: how car dealerships can tackle the cost-of-living crisis
With costs soaring, a constricted new car market and a used car market under pressure, the concern that routine vehicle servicing, maintenance and repairs (SMR) could be delayed, or cheaper alternatives sought by cash-strapped customers, is all too real.
How workshops might adapt to electric vehicle repairs and services
Aftersales departments need to be prepared for a substantial change to their business model in the coming years as plug-in vehicle sales create a complex world with lower maintenance and new skills and equipment needed.
Car retailers' aftersales retention relies on well-maintained customer data
Accurate customer data has always been important, but the COVID-19 pandemic has created a problem that could be losing service departments tens of thousands of pounds of potential profits each quarter.
AM survey reveals car retail sector uncertainty about 2022 prospects
Dealer attitudes suggest a level of uncertainty about a 2022 car retail market increasingly defined by vehicle availability, the transition to electric vehicles (EV) and moves from manufacturers towards an agency franchise model.
5 Minutes with… Petronas Lubricants International UK market manager, Carl Sault
In AM’s latest ‘5 Minutes with…’ supplier interview Petronas Lubricants International UK market manager, Carl Sault, reflects on the challenges of the COVID-19 pandemic and the switch to electric vehicles (EV).
8 Questions to... Snows Kia Guildford master technician David Weston
Fresh from his crowning as world champion in the Kia EV Skill World Cup 2021, Snows Motor Group's Kia Guildford master technician David Weston is the latest person to take part in AM's '8 Questions to...' series.
Student's idea to update drivers of workshop progress wins £10k Keyloop prize
A university student's technology concept that would easily help dealers inform customers of their car's progress through service has won the inaugural Keyloop Dealer Tech university automotive technology competition.