To win their business, oil companies are offering dealer groups services and products that add convenience and cut cost.

With strong performance around new cars, the second-hand sector is coming under scrutiny – but a number of new products are being launched to help.

The 30-day forecourt warranty is dead: now drivers demand long-term, clear protection.

Multi-technician teams may boost labour hours and customer satisfaction

Alternative-fuelled powertrains, the connected car and even ‘virtual’ technicians are changing how franchised dealers will provide, and profit from, aftersales.

Lubricant companies are coming up with new products and services to win over manufacturers and help dealers develop their aftersales business.

Paint protection experts are helping car dealers to reap financial rewards by convincing consumers of the treatments’ benefits.

Car dealers who offer own-brand service plans have a valuable new option with which to entice customers.

Valeting companies have grown with the market, but the canny operators are readying themselves for a slowdown.

Dealers who offer their own service plans have a distinct advantage over those who only sell manufacturers’ products.

Paint and upholstery protection, valeting and SMART repair can boost customer service scores as well as your bottom line.

Car dealers are targeting corporate customers with services such as free collection and delivery and night-time servicing

Dealers, manufacturers and suppliers tell AM how the franchised sector can win back aftersales business.

What can franchised dealers learn from their fast-fit rivals?

Competition among companies providing products and services to automotive retailers is fierce. Car dealers tell us what sets a potential partner apart.

When it comes to car maintenance, there’s a common assumption: Londoners pay more than anyone else. It stands to reason: higher rents, higher wages.

Half-price MoTs, servicing from just £50, free wiper blades with every service, free chicken wings with every MoT - on every high street, every van, every industrial estate, garages and dealers promote remarkably low car servicing prices.

The value of the UK car body repair market has fallen by 34% the years 2004 to 2014.

Continuing our special reports into the service, maintenance and repair market WhoCanFixMyCar.com looks at at how cars ‘age’ - what happens to service/repair bills as a car gets older?

Dealer groups are losing aftersales opportunities to digital startups. Google's Hugh Dickerson tells franchised dealers how they can fight back

In the second of a regular series, WhoCanFixMayCar.com (WCFMC) compares the repair costs of three of the best selling brands in the UK: Ford, Vauxhall and Volkswagen.

Retail service, maintenance and repair volumes are forecast to fall more than 10% in the next five years. Use these tools to improve your conversion rates and profits.

Lean thinking can double a service department’s efficiency, delegates at the AM Aftersales Executive Club heard, but it is not for the faint-hearted.

Knights Group aftersales director Ian Dow explains why he has extended working hours, up to 2am for some departments, and why the motor trade needs to follow the lead of other retail sectors on customer convenience.

The workshop of Mercedes-Benz of Edinburgh became a temporary pit lane for the Mercedes AMG Petronas Formula One team this week.