Drivers looking for a car service or repair show little loyalty to the repairer they used before, research conducted by WhoCanFixMyCar.com reveals.
Automotive Management quizzed car dealers to find out how they make their customers feel extra-special.
Follow our 10-step guide to manage and enhance your dealerships' customer relationships
Grants Seat's line managers are shielded from administration to concentrate on customers.
Executive Breakfast Club is told how customer relationships have been key to success.
Customer loyalty is strong at this co-operative, thanks to a membership totalling 300,000